Support

Your personal consultant

  • Tailored advice from a single point of contact
  • Available by phone, email or chat
  • Free for all IONOS customers

Tailored, free advice

We want you to succeed online, that's why we offer you a single point of contact: Your personal consultant.
Advice on the first steps and strategies needed for online success.
Tips and guidelines on how to get the most out of your product.
Explanations for any technical jargon you may come across.
Support for any problems or questions you have regarding contracts, invoices, and products.
Reports on how your website is performing and tips on how you can continue to improve.
Tailored advice on suitable solutions that will help you manage and expand your products.

Available by phone, email, or chat

Speak with someone who knows your business and understands your needs.

Seamless service

If your personal consultant is unavailable, a well-informed, experienced colleague from their team will answer your call, ensuring that you get the help you need.

We're here for you

You can reach your personal consultant during standard business hours via a direct phone number, email, or chat. Alternatively, you can request a callback at a time of your choice.

As IONOS customer, you can activate your personal consultant at any time, free of charge.

[[cta:https://my.ionos.ca/psa-activation|Activate your personal consultant]]

Graphical display: Two people standing in front of a flipboard in an IONOS office